FAQ-Technical Support

1. When the terminal/software dials out for approval, am I charged any long distance or communication fees?

This would depend on your phone provider. The phone number the terminal uses is a toll free number.

2. If I purchase equipment, how is the terminal shipped?

Terminal will be shipped via UPS. Ground services, Next-day, Two-days, and Saturday delivery are available depending on UPS's coverage areas.

3. Will I have 24-hour technical support?

Yes we provide 24 hour technical support.

4. Do I need a dedicated phone line?

It is not required, but it is preferred. If the phone line is in use you are unable to process a transaction. If you have Internet it would be best to have an IP terminal. With an IP terminal you can have multiple terminals running at the same time.

5. Who installs the terminal?

Generally when we ship out terminals for merchants that are using our services, terminals are already programmed and tested. All you need to do is plug in the terminal and it is ready to use. However if the terminal is not functioning properly upon receipt, please contact the Technical Support Department.

6. Do I receive training?

Yes, upon arrival of the terminal you would contact Technical Support and we will immediately begin or schedule a convenient time to train you.

7. My terminal is not working what should I do?

You would contact the Technical Support Department. If there is a wait for a technician to assist you, you can try unplugging the power cable from the terminal wait five seconds and plug power cable back in. That usually solves the problem.

8. What if my terminal breaks down?

Our professional Technical Support Department will gladly help you troubleshoot the terminal. If troubleshooting is unsuccessful, we will discuss additional options in replacing the terminal.

9. I want to return my terminal, where should I send it?

If you would like to return your terminal, please have terminal shipped to: Eposnet Inc. 5124 9th Ave suite 1 Brooklyn, NY 11220